At shirees.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we provide a clear return and refund process to help resolve your concerns.

This Return & Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds.

By placing an order with shirees.shop, you acknowledge and agree to the terms described in this policy.

1. Return Period

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, the product must meet the following requirements:

• The item must be unused and in its original condition.

• The product must include all original packaging, accessories, and labels where applicable.

• The item must not show signs of damage, alteration, washing, or use.

• Proof of purchase or order information must be provided.

Returns requested after the 30-day return period may not be accepted.

2. Return Conditions

Before returning any product, customers must contact our customer service team for approval.

Please contact us at:

Email: info@shirees.shop

Customers should provide:

• Order number

• Customer name

• Product details

• Reason for return

• Supporting photos or information if the product has defects or quality issues

Please do not send products back without first receiving return instructions from our customer service team.

Unauthorized returns may not be processed.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

Non-returnable items may include:

• Products that have been used, damaged, or modified

• Items without original packaging

• Items returned after the allowed return period

• Products purchased as final sale items where applicable

• Items damaged due to customer handling

If you are unsure whether your product qualifies for return, please contact us before sending it back.

4. Return Shipping Costs

If the return is caused by a mistake made by shirees.shop, including:

• Incorrect product received

• Product damaged during delivery

• Manufacturing defect

shirees.shop will review the situation and may provide an appropriate solution, including replacement or refund.

For returns caused by personal preference, incorrect selection, change of mind, or other customer reasons, the customer may be responsible for return shipping costs.

Original shipping fees, if applicable, may not be refundable unless required by applicable consumer protection laws.

5. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved:

• The refund will be processed to the original payment method.

• Processing times may vary depending on your payment provider.

• Customers should allow additional time for banks or payment services to complete the transaction.

Refund processing usually takes several business days after approval.

6. Damaged or Defective Products

We take product quality seriously. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Description of the issue

• Clear photos or videos showing the problem

After reviewing the information, we will provide an appropriate solution, which may include:

• Replacement of the item

• Store credit

• Partial refund

• Full refund

7. Order Cancellation

Customers may request order cancellation shortly after placing an order.

Because orders are processed quickly, cancellation requests must be submitted as soon as possible.

Once an order has entered processing, shipment preparation, or delivery procedures, cancellation may no longer be possible.

If cancellation is approved before processing begins, a full refund may be issued.

8. Exchanges

Currently, shirees.shop does not provide direct product exchanges.

If you need a different product, size, or variation, please request a return according to this policy and place a new order separately.

9. Refund Delays

If you have not received your approved refund within the expected timeframe:

1. Check your bank account or payment account again.

2. Contact your payment provider.

3. Contact your bank if necessary.

4. Contact us at info@shirees.shop for further assistance.

We will do our best to help resolve refund-related issues.

10. Consumer Rights

This policy does not limit any consumer rights provided under applicable laws and regulations, including mandatory consumer protection rights applicable in Germany and the European Union.

Customers may have additional rights depending on their location and specific circumstances.

11. Contact Information

If you have any questions regarding returns, refunds, or order issues, please contact our customer service team.

Company Website:

shirees.shop

Customer Support Email:

info@shirees.shop

Our customer service team is committed to providing timely assistance and ensuring a satisfactory shopping experience.

Thank you for shopping with shirees.shop.